TEDELAL
Privacy Policy
Last updated: March 15, 2026
1. Introduction
Tedelal ("we", "our", "us") operates a car service marketplace connecting customers with service providers in Oman. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications (Tedelal and Tedelal Partner) and website.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, phone number, email address when you register.
- Location Data: Real-time GPS location for service delivery, tracking, and navigation. Partners share location during active jobs.
- Service Data: Service requests, booking history, payment information, and reviews.
- Device Information: Device type, operating system, unique device identifiers, and push notification tokens.
- Photos: Delivery proof photos and vehicle inspection images uploaded by partners.
3. How We Use Your Information
- To provide and maintain our services
- To process service requests and payments
- To enable real-time tracking between customers and partners
- To send push notifications about service updates
- To improve our services and user experience
- To communicate with you about your account and services
- To ensure safety and prevent fraud
4. Location Data
We collect location data to enable core functionality of our service. Customers can track their service requests in real-time. Partners share their location during active jobs to provide accurate ETAs and navigation. Location data is only shared between relevant parties during active service requests.
5. Data Sharing
We do not sell your personal information. We may share your information with:
- Service Partners: Your name, location, and service details are shared with assigned partners to fulfill your request.
- Payment Processors: Payment information is shared with Thawani for processing transactions.
- Cloud Services: We use Firebase (Google) for authentication, notifications, and real-time data.
- Legal Requirements: When required by law or to protect our rights.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (HTTPS/TLS), secure token-based authentication, and access controls.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent for location tracking
- Opt out of push notifications
9. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at: